Whether you've been in an accident or you're planning preventative maintenance, understanding auto body repair can help you make informed decisions and avoid unnecessary costs. Here are 9 commonly asked questions answered by our repair specialists.

1. How long will my repairs take?

Repair time depends on the extent of the damage. Minor repairs like small dents and scratches can often be completed in 1–2 days, while more complex structural repairs may take up to 1–2 weeks. We'll always give you an estimate before work begins.

2. Will my repairs come with a warranty?

Yes. Quality repair shops stand behind their work with warranties on both parts and labour. Ask about the warranty terms before committing to any shop.

3. Do I have to use the repairer my insurer recommends?

No. In most cases, you have the legal right to choose your own repairer. You are not obligated to use an insurer-preferred repairer.

4. What is the difference between OEM and aftermarket parts?

OEM (Original Equipment Manufacturer) parts are made by the vehicle's manufacturer. Aftermarket parts are third-party alternatives. OEM parts typically offer a better fit and quality but may cost more.

5. Can I drive my car before repairs are done?

It depends on the damage. Structural damage, airbag deployment, or compromised safety systems mean the vehicle should not be driven. Always check with your repairer first.

6. Will the paint match after repair?

A skilled repair shop uses professional colour-matching technology to ensure the repaired area blends seamlessly with the rest of the vehicle.

7. Should I get multiple quotes?

It's a good idea. However, the cheapest quote isn't always the best. Consider the repairer's experience, warranty, and reputation alongside the price.

8. What happens to my car's value after a repair?

A properly repaired vehicle that is restored to pre-accident condition retains its value well. Poorly completed repairs or undisclosed accident history are what typically affect resale value.

9. How do I know if a repair shop is trustworthy?

Look for certified technicians, transparent quotes, positive reviews, and clear communication. A trustworthy shop will answer your questions directly and keep you updated throughout the process.